Naperville Water Damage Help ("we", "us") runs this website and a phone line that connects homeowners with local water damage restoration companies. This policy explains what we collect and what we do with it.
Information we collect
- Form requests: your name, phone number, the problem you select, anything you write in the message box, the page you sent it from and the page you first landed on.
- Phone calls: your phone number, the time and length of the call, and the area you are calling from as reported by the phone network. Calls may be recorded; if a call is recorded, you will hear a notice at the start of the call.
- Basic site data: like most websites, our hosting provider and the services that load our pages (such as fonts) may log technical data such as your IP address and browser type.
How we use it
- To connect you with a local water damage restoration company about your request.
- To confirm that referrals were made and to handle billing with the companies we work with.
- To improve the site and our service.
Who we share it with
We share your request with one or more local water damage restoration companies, or with call-routing partners that connect your call to such a company. When you send the form, you agree that we and those companies may call or text you about your request, including with automated technology. Consent is not a condition of purchase. We also use service providers for call tracking, hosting and form handling, who process data on our behalf. We do not sell your information to data brokers, and we may disclose information if required by law.
Texts and calls
Message and data rates may apply. Reply STOP to any text to opt out of further texts.
Retention
We keep request and call records only as long as we need them for the purposes above and for our business records.
Your choices
You can ask us to delete your request information or stop contacting you by using the contact page. Companies you were connected with keep their own records under their own policies.
Children
This site is meant for adults and is not directed to children under 13.
Changes
We may update this policy. The date at the top shows the latest version.